Return Policy

Fresno Ag Hardware Return Policy

Fresno Ag Hardware is committed to your satisfaction. We offer a no-hassle return policy and stand behind each of the products we sell. Below is our policy for handling in-store and online returns

In-Store Return Policy

  • The original receipt must accompany all return requests
  • Original packaging and/or anything else that came with the item(s) must also be returned
  • Returns within 30 days are eligible for cash back
  • Returns after 30 days will be issued a non-expiring store-credit only
  • No returns will be accepted after 1 year, no exceptions
  • Credit will be issued in the same manner of purchase

*i.e. A purchase with a credit card will be refunded on the same credit card

  • Purchases made by check will be refunded a minimum of 10 days from the purchase date
  • Opened merchandise may be subject to a restocking fee
  • Ammunition, propane, labor charges, items cut to length and gift cards are not eligible for returns
  • Clearance items are final sale.
  • We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse
  • Power tools, appliances, grills, and other items may only be returned subject to the manufacturer’s warranty
  • Clothing that has been washed and/or has no original tags cannot be returned unless the item is deemed defective
  • Items that have been delivered may be subject to a Pickup Fee
  • Fresno Ag Hardware reserves the right to refuse any return

 

Gas-Powered Outdoor Equipment Return Policy

  • Gas-Powered Outdoor Equipment (such as tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas-powered chore equipment) may be returned within 30 days of the date of purchase, with original receipt, provided that it is in like-new condition. Such equipment MAY NOT be returned once gas, oil or fuel has been put in it, even if the equipment has been drained of these materials. However, please note that if your Gas-Powered Outdoor Equipment is defective or is not functioning properly, its service and warranty issues will be handled through the authorized service center. Authorized service center information can be found in the owner’s manual or contact Customer Service at 1-866-290-5334 to obtain location information for service centers.

We reserve the right to refuse any returns or exchanges or impose different or additional changes if the above conditions are not met.

Note: continued and appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.

Online Policies

 Order Cancellation

  • You may cancel your order for standard stock items at any time prior to pick-up or delivery
  • Non-stock orders, custom or special orders must be paid for in advance
  • Some custom or special orders may be non-cancelable, depending on the circumstance, please inquire at the time of payment
  • Non-stock, custom or special orders may incur restocking fees of 25%, depending on source

 

 Online Returns

  • You can return your standard stocking purchase up to 30 business from the date of invoice
  • Proof of purchase from Fresno Ag Hardware is required for all returns
  • The in-store return policies stated above will also apply to online orders
  • If the return is authorized, you will be refunded the full amount, less any shipping and handling fees
  • If returned merchandise requires testing or verification of operation, then credit may be delayed until complete
  • Orders made through Acehardware.com will follow the return policies outlined here

 

Delivery/Shipping Policy

Fresno Ag Hardware can deliver to local Fresno area job sites up to 10 miles from the store for FREE if the purchase is more than $100. For deliveries outside of that range, please call 559-224-6441 or email us at service@Fresnoag.com. UPS delivery is also available for shipping. Please contact us prior to placing your online order for more information about delivery & shipping availability.

 Shipping/Delivery Errors, Missing Items, Damages due to Shipping/Delivery

If you receive an order that arrives damaged or incomplete, please contact Fresno Ag Hardware immediately upon receiving the delivery. Claims must be made within two business days

 Payment

Customers with in-house accounts can charge on their account on the Fresno Ag Hardware store. Guests of Fresno Ag Hardware can use Visa, Mastercard, Discover, American Express credit cards for online order