Return Policy

Fresno Ag Hardware Return Policy

At Fresno Ag Hardware, we prioritize customer satisfaction and strive to ensure a hassle-free return process. We stand behind the quality of our products, and our comprehensive return policy is outlined below for both in-store and online purchases.

In-Store Return Policy

    • All returns must be accompanied by the original receipt.
    • Items must be returned in their original packaging, along with any accessories included with the purchase.
    • Returns made within 30 days are eligible for a full refund in the original payment method.
    • Returns made after 30 days will be issued as store credit with no expiration date.
    • No returns will be accepted after six months from the purchase date. (Effective after 11/1/2024)
    • Refunds will be issued using the original payment method. (e.g., Credit card purchases will be refunded to the same card).
    • Returns made with a gift receipt will be turned into a store voucher or gift card. 
    • Refunds for purchases made by check will be processed a minimum of 10 days from the purchase date.
    • Opened merchandise may be subject to a restocking fee.
    • Certain items, including ammunition, propane, labor charges, delivery fees, custom-cut materials, gift cards, and other in-store designated items, are not eligible for return.
    • Clearance and closeout items are final sale.
    • Paint returns may be limited at our discretion if fraud or misuse is suspected.
    • Paint that has been tinted to a custom color cannot be returned.
    • Power tools, appliances, grills, and similar items are returnable only according to the manufacturer’s warranty.
    • Clothing items that have been washed or lack original tags are non-returnable.
    • Boots and shoes must show no signs of wear and must include all original packaging and tags.
    • Delivered items may incur a pickup fee upon return.
    • Fresno Ag Hardware reserves the right to refuse any return at its discretion.

Gas-Powered Outdoor Equipment Return Policy

    • Gas-powered outdoor equipment (including items like tillers, mowers, blowers, and chainsaws) can be returned within 30 days of purchase, provided it is in like-new condition and unused. Equipment with fuel added, even if drained, cannot be returned. If defective, please refer to the authorized service center listed in the owner’s manual or contact Customer Service at 1-866-290-5334 for service center locations.

Fresno Ag Hardware reserves the right to refuse returns or impose additional conditions if policy requirements are not met.

Online Policies

Order Cancellation

    • Orders for standard stock items can be canceled at any time before pickup or delivery.
    • Non-stock, custom, or special orders must be prepaid and may be non-cancelable or subject to a 25% restocking fee. Please inquire at the time of purchase.

Online Returns

    • Standard stocking items purchased online can be returned within 30 business days from the invoice date.
    • A proof of purchase from Fresno Ag Hardware is required for all returns.
    • Tinted paint orders placed on acehardware.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Ace cannot honor returns or exchanges for digitally misinterpreted colors.
    • The same policies as in-store returns apply to online orders.
    • Approved returns will be refunded the full amount, minus any shipping and handling fees.
    • Returns that require testing or verification may experience a delay in credit processing.
    • Orders placed through Acehardware.com will follow the policies outlined here.

Delivery and Shipping Policy

    • Fresno Ag Hardware offers free delivery within a 10-mile radius of the store for orders over $100. For deliveries beyond this range, please contact us at 559-224-6441 or service@fresnoag.com. UPS delivery is also available; please inquire about shipping details prior to placing your online order.

Shipping/Delivery Errors, Missing Items, and Damages

    • If your order arrives damaged or incomplete, contact Fresno Ag Hardware within two business days of delivery to file a claim.

Payment

    • Customers with in-house accounts may charge purchases to their accounts. Guests can use Visa, MasterCard, Discover, and American Express for online orders.
  • Refunds will be issued using the original payment method. (e.g., Credit card purchases will be refunded to the same card).
  • Refunds for purchases made by check will be processed a minimum of 10 days from the purchase date.
  • Opened merchandise may be subject to a restocking fee.
  • Certain items, including ammunition, propane, labor charges, delivery fees, custom-cut materials, gift cards, and other in-store designated items, are not eligible for return.
  • Clearance and closeout items are final sale.
  • Paint returns may be limited at our discretion if fraud or misuse is suspected.
  • Power tools, appliances, grills, and similar items are returnable only according to the manufacturer’s warranty.
  • Clothing items that have been washed or lack original tags are non-returnable.
  • Boots and shoes must show no signs of wear and must include all original packaging and tags.
  • Delivered items may incur a pickup fee upon return.
  • Fresno Ag Hardware reserves the right to refuse any return at its discretion.

Online Policies

Order Cancellation

  • Orders for standard stock items can be canceled at any time before pickup or delivery.
  • Non-stock, custom, or special orders must be prepaid and may be non-cancelable or subject to a 25% restocking fee. Please inquire at the time of purchase.

Online Returns

  • Standard stocking items purchased online can be returned within 30 business days from the invoice date.
  • A proof of purchase from Fresno Ag Hardware is required for all returns.
  • The same policies as in-store returns apply to online orders.
  • Approved returns will be refunded the full amount, minus any shipping and handling fees.
  • Returns that require testing or verification may experience a delay in credit processing.
  • Orders placed through Acehardware.com will follow the policies outlined here.

Delivery and Shipping Policy

  • Fresno Ag Hardware offers free delivery within a 10-mile radius of the store for orders over $100. For deliveries beyond this range, please contact us at 559-224-6441 or service@fresnoag.com. UPS delivery is also available; please inquire about shipping details prior to placing your online order.

Shipping/Delivery Errors, Missing Items, and Damages

  • If your order arrives damaged or incomplete, contact Fresno Ag Hardware within two business days of delivery to file a claim.

Payment

  • Customers with in-house accounts may charge purchases to their accounts. Guests can use Visa, MasterCard, Discover, and American Express for online orders.

 

*Updated 10/31/2024